Question 1

Do I have to use the shop my insurance company recommends?

Accepted Answer

No. Under Pennsylvania law, you choose the repair facility. Your insurer can suggest a shop on their network, but the decision is yours, and your claim can't be denied for choosing us.

Question 2

Is an estimate free?

Accepted Answer

Yes, and there's no obligation. Call 717-768-3775 or request an appointment online. You can also send photos through our website for a rough idea, though photos can't reveal structural damage, hidden corrosion, or sensor issues behind a bumper cover. We'll give you a real number after we see the vehicle.

Question 3

Do you work with my insurance company?

Accepted Answer

Yes, all major carriers. We deal directly with adjusters on estimates, supplements, and approvals so you're not stuck relaying messages between us and your insurer.

Question 4

What's my deductible and when do I pay it?

Accepted Answer

It's the portion of the repair your policy makes you responsible for, commonly $250, $500, or $1,000. You pay it to us at pickup. If the accident wasn't your fault and the other driver's insurance is paying, you typically don't pay one at all.

Question 5

What if my car is totaled?

Accepted Answer

Your insurer declares a total loss when the repair cost plus salvage value approaches what the vehicle is worth. That's their determination, not ours, and it can happen on damage that looks moderate, especially when airbags deploy. If it does, we'll help you get your belongings out and give you the documentation you need. If the valuation seems low, you can dispute it, and comparable local listings are your strongest evidence.

Question 6

How long will my repair take?

Accepted Answer

Minor cosmetic work runs 2 to 4 days. Moderate damage across multiple panels takes 1 to 2 weeks. Major structural repairs run 3 weeks or more. We'll give you a target date at drop-off and tell you if it moves, along with why.

Question 7

Will you use original manufacturer parts?

Accepted Answer

Whenever possible. Most insurance policies allow carriers to specify aftermarket or recycled parts on certain repairs, especially older vehicles. Your estimate lists exactly what's going on your car, and if you'd prefer OEM where your insurer won't fund it, you can pay the difference.

Question 8

Will the new paint match the rest of my car?

Accepted Answer

Yes. Factory paint fades with sun exposure, so a fresh mix of your original color code rarely matches an older panel on its own. We use computerized color matching and blend into adjacent panels so the transition is invisible. On a well-done repair you shouldn't be able to tell where the work was.

Question 9

Do you offer a warranty?

Accepted Answer

We warrant our workmanship for as long as you own the vehicle. That covers our body and structural work and our refinish work, including peeling, cracking, and blistering. Parts carry their own manufacturer's warranty, and new damage from a later accident isn't covered. Bring the vehicle back to us with your original invoice and we'll take care of it.

Question 10

Can I get a rental car?

Accepted Answer

If your policy includes rental coverage, we'll help coordinate with your insurer and a local rental company. Check your daily and total-day limits, because a long repair can outrun them.

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